Part-Time Customer Support Associate - Verification



Our mission at Fetch is to make transportation effortless.


Fetch is a marketplace for self-service truck and van rental that makes renting a truck as easy as pressing a button on your phone. Fetch eliminates the hassle of worrying about business hours, waiting in line, or dealing with hidden fees when renting a truck. Through their app, you can find the Fetch truck parked nearest to you, book it, and then use it to lock and unlock the doors.


Fetch is a venture-backed startup, headquartered in Atlanta. Our investors include Y Combinator and other angel investors in Atlanta and the west coast.



About this Job


Are you fresh out of college, or early in your career and ready to hit the ground running? This is the perfect position to start your career in a fast-growing tech-forward company. As a customer support associate, you’ll be in charge of providing a great experience for all customers renting with Fetch. Through this position, you’ll gain experience with all aspects of a high-growth start-up including, customer support, hardware and software, business development, account management, and more.



Day-to-day responsibilities include:


  • Verifying customer eligibility for rentals
  • Providing excellent support for customers via email, phone, and messaging system
  • Troubleshooting customer verification issues and concerns
  • Maintaining updated knowledge of Fetch’s products, services, and customer service policies
  • Providing detailed documentation on customer interactions or incidences
  • See a problem? Being a startup, you'll have the freedom to quickly solve problems and try new ideas.


Hours and Compensation


Hours: Friday - Sunday 9:00 AM - 6:00 PM

Hourly Rate: $18

Remote Work


Competencies


Excellent writing and proofreading skills with attention to detail.

Reliable: You are always on time and fulfill your commitments.

Great Attitude: You are able to maintain a calm and polite manner in stressful situations.

Problem Solver: You can think on your feet and can make decisions quickly.

Communication: Comfortable with both phone and email communications.

Computer Skills: Comfortable working with laptops and smartphones. Ability to quickly learn how to use new websites and apps.

Proficiency with Microsoft Office and/or Google Apps

Fluent in the English language

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