Customer Support Associate- Part Time
Fetch is a marketplace for self-service truck rental. Fetch created the first completely-automated process for renting a truck using just your phone. We enable individuals, families and businesses to rent a truck 24 hours a day, at the tap of their phone, without having to wait in line.
In turn, individuals, entrepreneurs and businesses can list their own vehicles for rent with Fetch and use Fetch’s self-service technology to automate their fleet operations. The Fetch platform enables fleet owners to scale their fleet and manage their operations in just a few hours a month.
Fetch is a venture-backed startup, headquartered in Atlanta. Our investors include Y Combinator, NextView Ventures, and Knoll Ventures.
About this Job
We are seeking a part time customer support associate to provide a great experience for all customers renting with Fetch.
Must have weekend availability.
Local to Georgia required.
- Pay: $18/hour
- 16-20 hours per week, additional hours may be worked as agreed upon.
Day-to-day responsibilities include:
- Receiving customer service phone calls
- Responding to customer support emails
- Verifying customer eligibility
- Maintaining updated knowledge of Fetch’s products, services, and customer service policies
- Providing proper documentation on customer interactions or incidences
- General operations and administrative tasks
See a problem? Being a startup, you'll have the freedom to quickly solve problems and try new ideas.
Reliable: You are always on time and fulfill your commitments.
Great Attitude: You are able to maintain a calm and polite manner in stressful situations.
Problem Solver: You can think on your feet and can make decisions quickly.
Communication: Comfortable with both phone and email communications.
Computer Skills: Comfortable working with laptops and smartphones. Ability to quickly learn how to use new websites and apps.
Excellent writing and proofreading skills with attention to detail.
Proficiency with Microsoft Office and/or Google Apps
Fluent in the English language